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This is your very first post. Click the Edit link to modify or delete it, or start a new post. If you like, use this post to tell readers why you started this blog and what you plan to do with it.
“I came, I puked, I left” is a very famous definition of the bounce rate by Avinash Kaushik. But what does it mean exactly? When does a visitor bounce? Is it purely a visitor that hits the back button or is there more to it? And what can you tell by looking at the bounce rate of a webpage? In this post, I want to show you what it is, what it means and how you can improve your bounce rate.
Bounce rate is a metric that measures the percentage of people who land on your website, and do completely nothing on the page they entered. So they don’t click on a menu item, a ‘read more’ link, or any other internal links on the page. This means that the Google Analytics server doesn’t receive a trigger from the visitor. A user bounces when there has been no engagement with the landing page and the visit ends with a single-page visit. You can use bounce rate as a metric that indicates the quality of a webpage and/or the “quality” of your audience. By quality of your audience I mean whether the audience fits the purpose of your site.
According to Google bounce rate is calculated in the following way:
Bounce rate is single-page sessions divided by all sessions, or the percentage of all sessions on your site in which users viewed only a single page and triggered only a single request to the Analytics server.
In other words, it collects all sessions where a visitor only visited one page and divides it by all sessions.
Having a high bounce rate can mean three things:
1. The quality of the page is low. There’s nothing inviting to engage with.
2. Your audience doesn’t match the purpose of the page, as they won’t engage with your page.
3. Visitors have found the information that they were looking for.
I’ll get back to the meaning of bounce rate further below.
In this post, I’m talking about bounce rate in Google Analytics. There’s been a lot of discussion about whether bounce rate is an SEO ranking factor. I can hardly imagine that Google takes Google Analytics’ data as a ranking factor, because if Google Analytics isn’t implemented correctly, then the data isn’t reliable. Moreover, you can easily manipulate the bounce rate.
Luckily, several Googlers say the same thing: Google doesn’t use Google Analytics’ data in their search algorithm. But, of course, you need to make sure that when people come from a search engine to your site, they don’t bounce back to the search results, since that kind of bouncing probably is a ranking factor. It might be measured in a different way than the bounce rate we see in Google Analytics, though.
From a holistic SEO perspective, you need to optimize every aspect of your site. So, looking closely at your bounce rate can help you optimize your website even further, which contributes to your SEO.
The height of your bounce rate and whether that’s a good or a bad thing, really depends on the purpose of the page. If the purpose of the page is purely to inform, then a high bounce rate isn’t a bad thing per se. Of course, you’d like people to read more articles on your website, subscribe to your newsletter and so on. But when they’ve only visited a page to, for instance, read a post or find an address, then it isn’t surprising that they close the tab after they’re done reading. Mind you, even in this case, there’s no trigger sent to the Google Analytics server, so it’s a bounce.
A clever thing to do, when you own a blog, is creating a segment that only contains ‘New visitors’. If the bounce rate amongst new visitors is high, think about how you could improve their engagement with your site. Because you do want new visitors to engage with your site.
If the purpose of a page is to actively engage with your site, then a high bounce rate is a bad thing. Let’s say you have a page that has one goal: get visitors to subscribe to your newsletter. If that page has a high bounce rate, then you might need to optimize the page itself. By adding a clear call-to-action, a ‘Subscribe to our newsletter’ button, for instance, you could lower that bounce rate.
But there can be other causes for a high bounce rate on a newsletter subscription page. In case you’ve lured visitors in under false pretenses, you shouldn’t be surprised when these visitors don’t engage with your page. They probably expected something else when landing on your subscription page. On the other hand, if you’ve been very clear from the start about what visitors could expect on the subscription page, a low bounce rate could say something about the quality of the visitors – they could be very motivated to get the newsletter – and not necessarily about the quality of the page.
If you look at bounce rate from a conversion perspective, then bounce rate can be used as a metric to measure success. For instance, let’s say you’ve changed the design of your page hoping that it will convert better, then make sure to keep an eye on the bounce rate of that page. If you’re seeing an increase in bounces, the change in design you’ve made might have been the wrong change and it could explain the low conversion rate you have.
You could also check the bounce rate of your most popular pages. Which pages have a low and which pages have a high bounce rate? Compare the two, then learn from the pages with low bounce rates.
Another way of looking at your bounce rate, is from a traffic sources perspective. Which traffic sources lead to a high or a low bounce rate? Your newsletter for instance? Or a referral website that sends a lot of traffic? Can you figure out what causes this bounce rate? And if you’re running an AdWords campaign, you should keep an eye on the bounce rate of that traffic source as well.
We’ve seen loads of clients with a bounce rate that was unnaturally low. In that case, all alarm bells should go off, especially if you don’t expect low bounce rates. Because that probably means that Google Analytics isn’t implemented correctly. There are several things that influence bounce rate, because they send a trigger to the Google Analytics server and Google Analytics falsely recognizes it as an engagement. Usually, an unnaturally low bounce rate is caused by an event that triggers the Google Analytics server. Think of pop-ups, auto-play of videos or an event you’ve implemented that fires after 1 second.
Of course, if you’ve created an event that tracks scrolling counts, then having a low bounce rate is a good thing. It shows that people actually scroll down the page and read your content.
The only way of lowering your bounce rate is by amping up the engagement on your page. In my opinion, there are two ways of looking at bounce rate. From a traffic perspective and from a page perspective.
If certain traffic sources have high bounce rates, then you need to look at the expectations of the visitors coming to your site from those sources. Let’s say you’re running an ad on another website, and most people coming to your site via that ad bounce, then you’re not making their wish come true. You’re not living up to their expectations. Review the ad you’re running and see if it matches the page you’re showing. If not, make sure the page is a logical follow-up of the ad or vice versa.
If your page lives up to the expectations of your visitors, and the page still has a high bounce rate, then you have to look at the page itself. How’s the usability of the page? Is there a call-to-action above the fold on the page? Do you have internal links that point to related pages or posts? Do you have a menu that’s easy to use? Does the page invite people to look further on your site? These are all things you need to consider when optimizing your page.
The bounce rate is frequently mistaken for the exit rate. Literally, the exit rate is the percentage of pageviews that were the last in the session. It says something about users deciding to end their session on your website on that particular page. Google’s support page gives some clear examples of the exit rates and bounce rates, which make the difference very clear. This comes directly from their page:
Monday: Page B > Page A > Page C > Exit
Tuesday: Page B > Exit
Wednesday: Page A > Page C > Page B > Exit
Thursday: Page C > Exit
Friday: Page B > Page C > Page A > Exit
The % Exit and Bounce Rate calculations are:
Page A: 33% (3 sessions included Page A, 1 session exited from Page A)
Page B: 50% (4 sessions included Page B, 2 sessions exited from Page B)
Page C: 50% (4 sessions included Page C, 2 sessions exited from Page C)
Page A: 0% (one session began with Page A, but that was not a single-page session, so it has no Bounce Rate)
Page B: 33% (Bounce Rate is less than Exit Rate, because 3 sessions started with Page B, with one leading to a bounce)
Page C: 100% (one session started with Page C, and it lead to a bounce)
Bounce rate is a metric you can use to analyze your marketing efforts. You can use it to measure if you’re living up to your visitors’ expectations. As we have seen, visitors bouncing from your website don’t necessarily puke before they leave, in spite of what Avinash Kaushik says. Nevertheless, you want them to engage with your site. So you can use the bounce rate to decide which pages need more attention. Meeting your visitors’ expectations and making your pages more inviting for visitors all leads to creating an awesome website. And we all know that awesome websites rank better!
You might already know that Instagram is a growing channel that lets individuals and businesses alike expand their brand. For businesses especially, it’s a way to humanize your brand, recruit future employees, showcase your product and company culture, delight customers, and generate new business.
But here’s the deal: Unless you’re famous, it’s really hard to amass a huge following on Instagram without some hard work.
For the average person or business, growing your following takes time and attention on a daily basis. Luckily, there are a few things you can do right away to collect at least 1,000 quality followers for your personal or professional Instagram account. It’s all about knowing where to invest your time and effort — by customizing your profile, curating excellent content, writing clever copy, using hashtags, and working with influencers and fans to incentivize engagement.
Let’s go through how to gain those first 1,000 followers, from creating a follow-worthy Instagram profile to using contests to staying true to your brand.
First things first: Customize your Instagram profile to make it look good, tell your potential followers who you are, and give them a reason to follow you.
How? Start by making sure your username is recognizable and easily searchable — like your business name. If your business name is already taken, try keeping your business name as the first part of your username so that people searching for your business are more likely to come across you. For example, the Australian activewear line Lorna Jane uses the username @lornajaneactive.
(Note: Make sure to add your full business name to the “Name” field in the “Options” section — the gear button on iOS, or three dots on Android). This will appear under your profile picture and under your username in search.
Next, make sure your profile is public. To make your profile public, open Instagram, open “Options,” and make sure “Private Account” is turned off.
Next, choose a profile picture that’s on-brand with your other social networks, like your company logo.
Then, fill your bio with delightful, actionable, and informative information about your brand. Information like this lets people know what you’re about and gives them a reason to follow you. Include who you are and what you do, and be sure to add a hint of personality. Here are a few examples for inspiration:
Next, add a link to your bio to make it easy for people to go straight from Instagram to your website if they want to. The space allotted for URLs is precious real estate because it’s the only place within Instagram where you can place a clickable link, so use it wisely. We recommend using a shortened, customized Bitly link to make it more clickable.
Finally, enable notifications so you can see when people share or comment on your photos. This’ll let you engage with them more quickly — just like a lot of companies do on Twitter. To enable notifications, go to “Options” and then “Push Notification Settings.” Select “From Everyone” for every category.
A word to the wise: We don’t recommend you link your Instagram account to Twitter and Facebook so your Instagram posts are automatically published on those other accounts. Post types are different.
Just like there should be one (maybe two) people managing your other social media accounts, there should only be one or two people managing your Instagram account. If possible, choose someone who has experience using a personal Instagram account, and therefore “gets” the platform — and be sure they know all the handy features Instagram has to offer.
If you work for a large organization, you might find that a lot of people want to have a say in what’s posted. That’s when an organized request or guidelines document comes in hand. This document should inform people how to request a post on your Instagram account, when, the value of the post, and why.
On Instagram, post quality matters. A lot. Your Twitter followers might forgive a few bad tweets, but a bad photo on Instagram is a big no-no. By no means do you have to take a photography course to be a good Instagram poster — nor do you have to practice for weeks before you start. But you should get familiar with basic photography tips and photo editing apps.
Since Instagram is a mobile app, chances are, most of the photos you post to Instagram will be taken on your mobile device. That’s not just okay; it’s expected. While some brands use professional photography for their Instagram photos, most use smartphones — and that’s the vibe that Instagram is meant for, anyway.
Here are some highlights:
Instagram has some basic editing capabilities, but oftentimes, they aren’t adequate to make a picture really, really great. Most of your photos should go through at least one or two other photo editing apps on your mobile phone before you open them in Instagram for the first time.
Once you’ve created and optimized your profile, have someone manning it, and know a thing or two about phone photography and photo editing, it’s time to start posting. It’s a good idea to have a solid number of great posts up — maybe 15 or so — before you start really engaging people and working down this list. That way, when people visit your profile, they’ll see a full screen of photos instead of just a handful, so they know you’ll be posting great content regularly.
To start posting on Instagram, first download this social media content calendar template and start planning out your Instagram posts. Over time, you’ll want to build up a backlog of photos for times of need, like the weekends or when you go on vacation.
Keep your target persona in mind when you first start planning out your posting schedule, as that can drastically change your posting timing and frequency — especially if you’re targeting an audience in a different time zone. (Download this free template for creating buyer personas if you don’t have a few already.)
Optimizing your schedule for your specific audience might take time and experimentation. Our sources found that the very best times to post on Instagram were Mondays and Thursdays at any time except between 3:00–4:00 p.m. for the time zone of your target persona. (For a United States audience, your best bet is to combine Eastern and Central time zones, as they represent almost 80% of the U.S. population. For audiences located outside the U.S., use whichever time zones your target audience uses.)
However, because Instagram is primarily an app for use on mobile devices, users tend to use the network all the time, any time — although many users engage with content more during off-work hours than during the workday. Some businesses have also seen success with posting at 2:00 a.m., 5:00 p.m., and Wednesdays at 7:00 p.m. Experiment with these to see if they work with your audience.
Although it’s best to have only one or two people manning your account, one or two people can’t be everywhere at once taking photos. What about that fun sushi night the engineers had last night? Or the event your head of sales spoke at earlier this week? There’s a whole breadth of content you’ll want to post to Instagram, and more often than not, one person won’t be able to keep track of it all.
One solution? Create a system where you can curate photos and content from members of your team. There are a few ways to do this. One is to create a specific email address for employees to send their photos, short videos, memes, hyperlapses, and so on. Just encourage people to put a subject line on these emails so you can more easily sort through the photos they’re sending. While this doesn’t seem like the smoothest way to curate photos, it’s actually the easiest for the people sending you photos — and the easier you can make it for them to send content, the more content you’ll get.
If your team shares a Box or Dropbox account, you could also create a shared folder where people can automatically drop their photos and videos. This just makes a few more steps for the people sending you the content, and not everyone might have that app downloaded on their phones.
Photos and videos might be the most important part of your Instagram posts, but captions should never be an afterthought. They’re an essential part of your post — icing on the cake, if you will. Consistently great captions can do wonders for humanizing your brand, winning over followers, and making your content more shareable — thereby giving you more exposure.
My colleague Ryan Bonnici once told me, for example, that he loves Frank Bod’s Instagram account for their captions: “Their witty captions will be your new obsession.” On a photo of a gold necklace, @frank_bod’s caption read: “I can’t give you jewellery, but I can give you the smoothest décolletage to wear it on, babe. #letsbefrank.”
The voice is filled with personality — note the cheeky hashtag #letsbefrank, which often follows captions like this one. Fans of the Frank Bod use that hashtag to post photos of themselves covered in the product like the brand’s own models, which is a great way for them to interact with and feel close to the brand.
Another way to increase the shareability of your caption and engage your followers is to ask questions or have some sort of call-to-action in the captions of your photos. For example, you might say, “double-tap if you find this funny” or “share your story in the comments.” In the example below, we asked followers to share photos of their desk with the @HubSpot Instagram account for the chance to be featured.
Let’s go back to hashtags for a second. On Instagram, a hashtag ties the conversations of different users who wouldn’t already be connected into a single stream. If you use relevant hashtags, your posts will get exposure to a wider audience than the people who already follow you or know about your brand.
The key to using hashtags effectively is to use them smartly and sparingly. Try to limit the number of hashtags per caption to around three. Similarly, don’t use “like for like” hashtags, like #like4like or #like4likes. This is a dirty tactic that’ll leave you with a whole bunch of low-quality followers.
To find the hashtags your audience might be using, do a little research on relevant hashtags in your niche or industry. The easiest way to do this research is in the Instagram app itself, in the “explore” tab (i.e. the magnifying glass icon). When you search for one hashtag, it’ll show you a list of related hashtags at the top of your screen. For example, when I search for #inboundmarketing on Instagram, it shows me relevant hashtags like #marketingdigital, #marketingtips, and so on.
To help relate to your followers on a personal level, you might consider hopping on hashtag trends like #tbt (“Throwback Thursday”), #MotivationMonday, #TransformationTuesday, or hashtags that are trending at any given time. Here’s a post from @HubSpot’s account using the #MotivationMonday hashtag:
Once you build up a bit of a following, you can try creating your own hashtags — like your company name or a slogan that applies to a lot of your photos. This is a great way to build up your brand on the platform and build a more cohesive presence.
Instagram is very much a community, and one great way to get involved in that community is to find people who post pictures that interest you, and follow their accounts and interact with their content. It’s the most natural way to draw attention to your own Instagram account while getting your foot in the door in the community, and getting inspiration from others’ content.
That does two things for you: For one, when they get the notification that you’ve followed them, they might check out your account and decide whether or not to follow you. (This is why it’s important to have some great content on there before you start reaching out to others.) Secondly, it means you’ll be seeing their recent posts in your feed, so you can Like and interact with them if you choose to.
As you build a following, celebrate your followers and show you appreciate them by responding to their comments, and even following them and engaging with their posts.
Once you build a solid relationship with some of the folks behind these accounts that have a similar audience to your own, you might ask to do some co-promotion on each others’ accounts. The more natural and less spammy you can make the content of these cross-promotions — especially the captions — the better. It also helps to be picky about them, and don’t do them very often.
Below is an example of what that looks like from food blogger @sprinklesforbreakfast and photographer @graymalin, who cross-promoted each others’ accounts at about the same time:
Another great way to expand your reach while increasing engagement on your photos is to publish a post promoting a contest, and then ask people to follow your account and Like or comment on the photo in order to enter.
You might add a UGC (User-Generated Content) element to the contest, too, where people post a photo of their own and use a specific hashtag along with following your account. Here’s an example of a post from Starbucks promoting a UGC contest on their Instagram account.
Instagram has always offered the opportunity to post beautiful, curated photos to represent your brand. However, with the introduction of ephemeral Instagram Stories, brands can also share on-the-fly, behind-the-scenes looks for 24 hours that may not be as polished as a published photo, but give your brand more personality on the platform. One look at Snapchat’s explosion in popularity demonstrates that social media users are clearly responding positively to ephemeral photo and video sharing. Instagram Stories let brands engage with users in different ways to cultivate brand loyalty and appeal.
Instagram Stories also lets users share live videos, another content format that’s proven to be hugely popular on other social networks. What’s unique about live videos on Instagram? They disappear when users stop filming. This authentic, bi-directional experience lets brands share unscripted, raw moments with their audience to incorporate human elements into a social media platform that’s highly edited and polished in its traditional use.
We can’t include Instagram Stories in this article (they disappear after 24 hours), but here are a few brands we recommend following to see what they’re sharing:
Rachel Brathen (@yoga_girl) is a yoga teacher and entrepreneur in Aruba who uses Instagram Stories to document the behind-the-scenes action of building a yoga studio. While her Instagram portfolio features beautiful, professional photos and videos of her in yoga poses, her Stories feature her dog sitting in on staff meetings, her team unwrapping amethyst crystals to decorate her studio, and artists painting the walls. She uses Stories to showcase the other side of her brand to her 2 million followers in an authentic and unpolished way, and to keep her followers apprised of what she does every day (besides yoga, of course).
Dana Shultz (@miniamlistbaker) publishes easy vegan and gluten-free recipes on her blog. Her Stories feature neat how-to videos of her making breakfast and testing out new recipes in her kitchen. The behind-the-scenes aspect of her Stories provide a lot of human context for her blog’s brand, and everybody loves a good how-to video.
Casper (@casper) publishes quirky Instagram content to advertise their mattresses — without overtly doing so. The main theme of their content? Staying in is better than going out (because you can stay in and lay on a comfy Casper mattress, naturally). They’ve even created a gallery for followers to use as backdrops for their Snapchat and Instagram stories to make it look like they’re out at a party, when they’re really laying in bed. One of their latest Instagram Stories featured someone watching “The Sopranos” in bed, with the caption: “Who needs plans when you have five more seasons?” This video supports Casper’s campaign to stay in bed with a very real look at what millions of people do when they’re hanging out at home.
Here are our tips for using Instagram Stories for your brand:
Experiment with sharing Stories and live, ephemeral content to attract new followers and to increase engagement with the ones you already have.
Place a follow button on your homepage, your “About Us” page, and various other places on your website. You can generate a “badge” button that links to your account on Instagram’s website here. Just make sure you’re logged into the right account when you create it. Here’s what one of the badge options looks like:
If your brand has brick-and-mortar locations, put out a good ol’ print call-to-action letting people know you have an Instagram account and encouraging them to follow you.
Also, be sure to promote your Instagram account on your other social media accounts. Chances are, the folks who already follow you on Facebook and Twitter will also follow you on Instagram without much prodding. Let those followers know you’re on Instagram and encourage them to follow you there by including a link to your Instagram account in the bios and posts of those other social media accounts.
So give it a shot: Make a profile and start posting, testing, tweaking, and promoting your account. Garnering a following on Instagram won’t happen overnight, but the stronger of a foundation you create on your account in in your niche Instagram community, the higher quality your followers will be.
What other tips do you have for gaining followers and marketing on Instagram? Share with us in the comments.
Editor’s Note: This post was originally published in February 2016 and has been updated for accuracy and comprehensiveness.
Whether you love ‘em or hate ‘em, chances are, you have an opinion about forms.
Trust us — they’re not evil. We still use them, and still believe that many marketers should continue to do so, too. But truth be told, the “Should we gate our content?” question has been flying around HubSpot for a few years now. We’ve looked at the topic through various lenses, from SEO, to lead generation, to channel-specific implications.
After all, gated offers tend to provide fairly consistent lead volume and lead-to-customer conversion rates.
But at the same time, it turned out that we had a lot of landing pages for our offers — the gates, if you will, that weren’t getting much organic search traffic. We might have been optimizing the landing pages for search, but we weren’t doing the same for the juicy, valuable, in-depth content inside the offer itself.
We had a lot of questions. Among them:
Then, we thought, maybe we could find a best-of-both-worlds scenario. Maybe, if we took an SEO-heavy approach to un-gating our content, we would find ourselves with more keyword-optimized indexed pages that could appear in search engine results pages. The idea: a partially un-gated version of the page, where users could scroll to a certain point, and have to fill out a form to “unlock” the rest of the content. That would mean phasing out PDFs, and replacing them with new HTML site pages with offer content optimized for both search and conversions.
And so, we designed an experiment to answer the question: Will the combination of more organic traffic + smarter conversion assets on HTML pages lead to net better organic conversions?
We split this experiment into two parts. Below is an overview of Part I — stay tuned for Part II.
We hypothesized that, with these variations, Google would have enough content to crawl on these new HTML pages to give it a significant SEO boost — but that by partially gating the content, we could still generate leads from it.
We were interested to see how the lead volume would change here, which was easy to measure, but we also wanted to know would affect user experience — which was a little tougher to measure.
So, we had two pillars to the experiment, each with its own sub-hypothesis.
Hypothesis: We have a lot of offer landing pages that aren’t getting much organic search traffic. By un-gating these offers, we’ll be able to increase organic search traffic.
Objective: Increase organic search traffic and Google search engine results page (SERP) ranking of offer content.
Hypothesis: If we un-gate offer pages and then gate the content with a on-page form that triggers on scroll, the net conversions will exceed the PDF versions of the pages.
Objective: Increase organic traffic and conversion rate on new site pages to meet or surpass net conversions of original landing pages.
To start, we organized all of HubSpot’s current offers into broader topic categories. Then, we looked at data from each offer to see how much of the following it was generating:
That helped us determine which of the offers (and overarching topics) had the greatest impact on revenue. From there, we were able to identify a list of between 20-30 offers that had the highest potential for adaptation from PDF to site pages, and prioritized them based according to SEO performance, SEO potential, and lead-to-customer ratios.
Based on the findings below, we determined that we’d start with the following four topics: blogging, buyer persona, case studies, and lead generation.
|First Conversion Topic Cluser||Organic Traffic||Lead to Opp rate|
We started with four offers:
This may seem like too small of a sample for us to truly understand whether retiring PDFs works. That’s why we framed Part I as a “test to refine the test” — a test that would help us iron out the kinks in our logic before we scaled it.
For each one of these offers, we ran an A/B test.
After we chose the list of offers to test, we moved the content of each of one from PDF to HTML. The steps we took were as follows:
In the end, we were only able to increase organic search traffic and Google SERP ranking to the pages that were already performing well for organic search — and, therefore, had pre-existing search authority.
Unfortunately, our fourth offer was redirected without our knowledge, so we weren’t able to collect results during the same time period. When we returned to the Lead Generation Process page results later, we found no positive impact on organic search traffic that we could attribute to un-gating the content.
Truth time: We failed to optimize these pages for conversion to the point where they even came close to matching — much less surpassing — the net conversions of the original landing pages.
When it came to the SEO side of our experiment, it was surprising to us that we were only able to see organic traffic increases from offers that were already doing well in search. From an organic standpoint, then, one might conclude that we should focus on un-gating only the offers that are already generating significant organic traffic, and have pre-existing search authority.
As for the CRO site, clearly, the partial gating template didn’t work for conversions. We decided to apply a fun hashtag to the outcome — #FailFast — and conclude that it was time to experiment with other forms of gating and CRO.
Next steps? In order to avoid putting a lot of conversions at risk, the results indicated that we had to conduct our CRO tests on the offer landing pages that we already experimented with — until we found a conversion method that works well. Once that happened, we could replicate it on other, high-organic-traffic landing pages.
We also saw that, in order to warrant un-gating more pages, we’d have to run a series of CRO tests with the goal of increasing organic conversion rates significantly enough.
These are just some of the things that you can look forward to reading about in Part II — stay tuned.
Posted by randfish
Move over, links, content, and RankBrain — there’s a new ranking factor in town, and it’s a doozy. All kidding aside, the idea of searcher task accomplishment is a compelling argument for how we should be optimizing our sites. Are they actually solving the problems searchers seek answers for? In today’s Whiteboard Friday, Rand explains how searcher task accomplishment is what Google ultimately looks for, and how you can keep up.
Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week, we’re chatting about a new Google ranking factor.
Now, I want to be clear. This is not something that’s directly in Google’s algorithm for sure. It’s just that they’re measuring a lot of things that lead us to this conclusion. This is essentially what Google is optimizing toward with all of their ranking signals, and therefore it’s what SEOs nowadays have to think about optimizing for with our content. And that is searcher task accomplishment.
So what do I mean by this? Well, look, when someone does a search like “disinfect a cut,” they’re trying to actually accomplish something. In fact, no matter what someone is searching for, it’s not just that they want a set of results. They’re actually trying to solve a problem. For Google, the results that solve that problem fastest and best and with the most quality are the ones that they want to rank.
In the past, they’ve had to do all sorts of algorithms to try and get at this from obtuse angles. But now, with a lot of the work that they’re doing around measuring engagement and with all of the data that’s coming to them through Chrome and through Android, they’re able to get much, much closer to what is truly accomplishing the searcher’s task. That’s because they really want results that satisfy the query and fulfill the searcher’s task.
So pretty much every — I’m excluding navigational searches — but every informational and transactional type of search — I mean, navigational, they just want to go to that website — but informational and transactional search query is basically this. It’s I have an expression of need. That’s what I’m telling Google. But behind that, there’s a bunch of underlying goals, things that I want to do. I want to know information. I want to accomplish something. I want to complete an activity.
When I do that, when I perform my search, I have this sort of evaluation of results. Is this going to help me do what I want? Then I choose one, and then I figure out whether that result actually helps me complete my task. If it does, I might have discovery of additional needs around that, like once you’ve answered my disinfect a cut, now it’s, okay, now I kind of want to know how to prevent an infection, because you described using disinfectant and then you said infections are real scary. So let me go look up how do I prevent that from happening. So there’s that discovery of additional needs. Or you decide, hey, this did not help me complete my task. I’m going to go back to evaluation of results, or I’m going to go back to my expression of need in the form of a different search query.
That’s what gives Google the information to say, “Yes, this result helped the searcher accomplish their task,” or, “No, this result did not help them do it.”
This is true for a bunch of things. I’ll walk you through some examples.
If I search for how to get a book published, that’s an expression of need. But underlying that is a bunch of different goals like, well, you’re going to be asking about like traditional versus self-publishing, and then you’re going to want to know about agents and publishers and the publishing process and the pitch process, which is very involved. Then you’re going to get into things like covers and book marketing and tracking sales and all this different stuff, because once you reach your evaluation down here and you get into discovery of additional needs, you find all these other things that you need to know.
If I search for “invest in Ethereum,” well maybe I know enough to start investing right away, but probably, especially recently because there’s been a ton of search activity around it, I probably need to understand: What the heck is the blockchain and what is cryptocurrency, this blockchain-powered currency system, and what’s the market for that like, and what has it been doing lately, and what’s my purchase process, and where can I actually go to buy it, and what do I have to do to complete that transaction?
If I search for something like “FHA loans,” well that might mean I’m in the mindset of thinking about real estate. I’m buying usually my first house for an FHA loan, and that means that I need to know things about conditions by region and the application process and what are the providers in my area and how can I go apply, all of these different things.
If I do a search for “Seattle event venues,” well that means I’m probably looking for a list of multiple event venues, and then I need to narrow down my selection by the criteria I care about, like region, capacity, the price, the amenities. Then once I have all that, I need contact information so that I can go to them.
In all of these scenarios, Google is going to reward the results that help me accomplish the task, discover the additional needs, and solve those additional needs as well, rather than the ones that maybe provide a slice of what I need and then make me go back to the search results and choose something else or change my query to figure out more.
Google is also going to reward, and you can see this in all these results, they’re going to reward ones that give me all the information I need, that help me accomplish my task before they ask for something in return. The ones that are basically just a landing page that say, “Oh yeah, Seattle event venues, enter your email address and all this other information, and we’ll be in touch with a list of venues that are right for you.” Yeah, guess what? It doesn’t matter how many links you have, you are not ranking, my friends.
That is so different from how it used to be. It used to be that you could have that contact form. You could have that on there. You could not solve the searcher’s query. You could basically be very conversion rate-focused on your page, and so long as you could get the right links and the right anchor text and use the right keywords on the page, guess what? You could rank. Those days are ending. I’m not going to say they’re gone, but they are ending, and this new era of searcher task accomplishment is here.
There’s a challenge. I want to be totally up front that there is a real challenge and a problem between this world of optimizing for searcher task accomplishment and the classic world of we want our conversions. So the CRO in your organization, which might be your director of marketing or it might be your CEO, or maybe if your team is big enough, you might have a CRO specialist, conversation rate optimization specialist, on hand. They’re thinking, “Hey, I need the highest percent of form completions possible.”
So when someone lands on this page, I’m trying to get from two percent to four percent. How do we get four percent of people visiting this page to complete the form? That means removing distractions. That means not providing information up front. That means having a great teaser that says like, “Hey, we can give this to you, and here are testimonials that say we can provide this information. But let’s not give it right up front. Don’t give away the golden goose, my friend. We want these conversions. We need to get our qualified leads into the funnel,” versus the SEO, who today has to think about, “How do I get searchers to accomplish their task without friction?” This lead capture form, that’s friction.
So every organization, I think, needs to decide which way they’re going to go. Are they going to go for basically long-term SEO, which is I’m going to solve the searcher’s task, and then I’m going to figure out ways later to monetize and to capture value? Or am I going to basically lose out in the search results to people who are willing to do this and go this route instead and drive traffic from other sources? Maybe I’ll rank with different pages and I’ll send some people here, or maybe I will pay for my traffic, or I’ll try and do some barnacle SEO and get links from people who do rank up top there, but I won’t do it directly myself. This is a choice we all have.
All right. So how do you do this? Let’s say you’ve gone the SEO path. You’ve decided, “Yes, Rand, I’m in. I want to help the searcher accomplish their task. I recognize that I’m going to have to be willing to sacrifice some conversion rate optimization.” Well, there are two things here.
1. Gain a deep understanding of what drives searchers to search.
2. What makes some searchers come away unsatisfied.
Once they’ve performed this query, why do they click the back button? Why do they choose a different result? Why do they change their query to something else? There are ways we can figure out both of these.
To help with number 1 try:
Some of the best things that you can do are talk to people who actually have those problems and who are actually performing those searches or have performed them through…
I will provide you with a link to a document that I did around specifically how to get a book published. I did a survey that I ran that looked at searcher task accomplishment and what people hoped that content would have for them, and you can see the results are quite remarkable. I’ll actually embed my presentation on searcher task accomplishment in this Whiteboard Friday and make sure to link to that as well.
What if I searched for disinfect a cut? What would I want to know? What if I searched for FHA loans? I’m buying a house for the first time, what am I thinking about? Well, I’m thinking about a bunch of things. I’m thinking about price and neighborhood and all this. Okay, how do I accomplish all that in my content, or at least how do I provide navigation so that people can accomplish all that without having to go back to the search results?
To help with number 2 try:
Understanding what makes those searchers come away unsatisfied.
So over time, if you watch those in your spaces and do some rank tracking competitively, you can see what types of content is helping people accomplish those tasks and what Google is rewarding.
That said, I look forward to your comments. We’ll see you again next week for another edition of Whiteboard Friday. Take care.
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We are addicted to our smartphones. For many people, the smartphone is the first thing they check when they get out of bed in the morning. It is also the last thing they check before they go to sleep. People use it for everything. It’s huge. Mobile has changed our lives. It has also changed SEO. Mobile SEO helps you to reach customers and satisfy their needs in an enjoyable way. This guide to mobile SEO will show you everything you need to deliver a perfect mobile experience.
Mobile SEO is so important because it helps you get in the right place at the right time and makes sure the experience you offer consumers is stellar. Mobile traffic has eclipsed desktop traffic. Every day, more and more people are discovering the enormous advantages of the smartphone. Our whole lives are in those machines – it’s almost scary to see how attached we’ve become to our smartphone. Many people call it an extension of themselves and something they couldn’t live without. To reach these people you need mobile SEO.
Mobile does not necessarily mean on the go. Studies find that people often grab the nearest device to look something up and in most cases that’s their smartphone. They use it to inform themselves about products before making the decision to buy something. Anywhere any place. According to research by Google, smartphone users have a higher buyer intent than desktop users. They’re focused and ready to buy. It’s your job to be there when they are looking for your products.
There’s a difference between desktop SEO and mobile SEO, but the goals are often comparable. You want to reach your audience and turn them into customers. In some ways, desktop SEO tactics also work for mobile SEO, but in a slightly different form. Three big themes still apply: focus on performance, user experience, and content. In desktop SEO you’ll often focus more on the general public, while mobile SEO is somewhat more local oriented.
The importance of mobile SEO is made even clearer by Google’s recent announcement. Sometime in 2018, Google will switch to a mobile-first index. What does this mean? For the first time, Google will determine rankings based on the quality of the mobile version of the site instead of the desktop version. A new Googlebot will crawl your mobile site and determine if its performance, content and user experience are up to scratch. If so, you can get a good ranking. If it fails somehow, other sites will be higher rated and will pass you by. Even if you’re not focusing on mobile you will still be judged by your mobile site, so now is the time to take action.
Right now, nobody knows exactly how this process will differ from the current one. We do know, however, that you must keep your mobile site crawlable by taking down all possible barriers like poorly loading scripts. Don’t block stuff in your robots.txt. It also has to offer the highest possible performance if you want to be indexed well.
You can no longer present less information on your mobile site than on your desktop site. Your content has to be the same on both, because, in the future, you can only rank on the information that is on your mobile page. Don’t forget to tell Google your site is mobile-proof. You can add a viewport declaration – if you’re using responsive design – or a Vary header when using dynamic serving. More on later on in this article or in Google’s developer documentation.
Mobile SEO is – just like regular SEO – all about making sure your site is crawlable and findable. Also, you need stellar performance, great content and a flawless UX. To get it right, you need to know how your site is currently performing and what your visitors are doing right now. For instance, do people use the same keywords on mobile to find you? People often change how they search while using a mobile device. And what do you want people to do? Offering to navigate to the nearest Whole Foods is less than ideal when you’re on a desktop machine. It makes total sense on your smartphone, though.
You need to become best friends with Google Search Console. Its search tools are legendary and a big help if you want to find out how your site is doing in the search results. For instance, by using the Search Analytics feature, you can see how mobile and desktop users use words to find what they need. Are you targeting the right words? Should you focus on something else?
One of the other Google Search Console tools that make your life a bit easier is the Mobile Usability tool. This tool checks your site and presents an overview of posts and pages that don’t follow Google’s mobile-friendly rules. This is an excellent way to start improving your mobile SEO.
Another Google tool is PageSpeed Insights. This tool shows you exactly how fast your site loads on mobile and desktop. It also suggests performance improving enhancements. Use this alongside the Developer Tools in browsers to see how your site is rendering its contents. Some other great tools to up your mobile SEO game are Google’s Mobile-Friendly Test, Analytics, SEMrush, OnPage.org, ScreamingFrog, and SimilarWeb.
It’s the number one thing you’ll be working on when you’re trying to improve mobile SEO: performance. In this case, performance almost entirely boils down to site speed. It’s a given: the faster your site is, the happier your users will be. We all know that a site has to load within a couple of seconds or else your visitors will be gone. If you combine this with the knowledge that sites are only increasing in size, you know you have your work cut out for you.
Optimizing performance, however, is a continuous process. Your site will never be fast enough because there’s always more to improve. And that’s ok. By keeping a close watch on how your mobile site is performing, you can immediately jump onto every opportunity to improve it. Google loves fast sites, and so do your customers.
While developing your mobile site, you’ll have three options: responsive design, dynamic serving and a separate site on a subdomain. Google prefers responsive design. This way, you have one site that adapts to the device it’s used on. There’s only one code base, so maintenance is easy. According to Google, using responsive design will make your site eligible for addition in the new mobile-first index. Always let Google know that your site is mobile-proof by adding the meta name=“viewport” declaration in the head of your documents.
<meta name="viewport" content="width=device-width, initial-scale=1.0">
Dynamic serving takes a different approach. It uses server-side technology to serve a different version of your site to mobile users, depending on the way they access your site. The URL stays the same, but the files sent differ completely. You need to add the Vary header to get Google to crawl your site. This way, Google immediately knows that it will receive mobile-optimized files from somewhere else. A Vary header appears like this when a browser makes a request:
The third option is a separate mobile site on a different URL – usually an m. domain – and with different content. Google supports this method, but only if you make correct connections between your regular desktop domain and the mobile domain. Use rel=”alternate” and rel=”canonical” to tell Google how these pages are connected. More on these different types and how Google uses them on this Developers page.
PageSpeed Insights is a powerful tool to analyze the performance of your mobile site. It’s easy to use and gives you loads of insights into the loading speed of your site. Put in your URL and Insights will give you two scores: one for mobile and one for the desktop. These will differ. If your score is red, you have work to do. Orange means an average performance and green is good. You’ll receive suggestions to enhance the performance of your site. Follow these suggestions, and you’ll be on your way.
I hear you thinking:
“Nobody has a score of 0/100, right?”
Well, think again. It’s a combination of things that can do your mobile site a lot of harm. Find a bad hosting provider, install WordPress on a crappy shared hosting program, activate thirty plugins and upload a hundred non-optimized images to your blog and you are well on your way to a bad score. But these things can easily be undone. Run PageSpeed Insights and other speed analyses tools and follow their advice.
What can you do to improve your site speed?
When improving your page speed, you should always ask yourself if you need all these assets, libraries, images, plugins, theme features and so on. The famous saying “less is more” is still as valuable as ever.
In the beginning, AMP was used on static posts, like blogs or news articles, that didn’t need interaction from the user. For e-commerce purposes, AMP fell short. Until now, that is. Look into what AMP could do for your site and how you might implement it. Not every site needs it, but the ones that do could gain a lot from it.
PWAs offers another way of targeting that mobile user. A progressive web app is an all-in-one solution that works on all devices, for all users. It’s the perfect crossover between the app world and the web world. The web app works like an app, without the need to publishing it in an app store. PWAs combine the loading speeds of mobile sites with the best functionality of a native app. If done correctly, a good PWA might fool users into thinking they are using a native app.
Thanks to technologies like service workers, the browser can do a lot more in the background, while keeping the front end updated in real-time. This makes it a viable option if you need an app, but can’t justify the cost. There will be a lot happening with progressive web apps in the next couple of years. Google has a must-read blog post if you want to know how to create indexable PWAs.
Besides being findable and lightning fast, your mobile site should offer an enjoyable user experience. Try to take away any obstacles and make sure users can reach their goals quickly. There’s a lot you need to consider when optimizing your user experience. I’ve listed a couple of things you can think of below:
While we use our smartphones a lot in our house, these devices become extra useful when we’re out and about. To cope with that local demand, you need to work on your local SEO. Local search results can look very different from regular desktop searches, so you have to know what to target and how to target that. Here are some things you can to do to improve your local SEO for mobile:
The screen of a smartphone is small, that’s a given. On that screen, text gets truncated or wrapped in a seemingly never-ending stream of paragraphs. A user has to scroll endlessly. Text on a mobile screen has the potential to give every web designer a headache. But the design – and use – of text is of crucial importance to the success of your site. If your site is unreadable or plain ugly, people will not read your 1,000-word article. Hell, not even your 100-word summary. Fix your typography.
People read a lot on their smartphones, but you have to make it as easy as possible for them to do so. Also, you have to make sure that your content is up to scratch as well.
Always keep the restrictions of the small screen in mind when creating or editing content. Don’t use too many long sentences, keep your paragraphs around four sentences and use many stops like lists and headings to break up your text. Nothing is more daunting to your visitor than a massive block of unformatted text. Check your content on a smartphone to see how it works and if it’s possible to improve it.
Read more: Copywriting for mobile (coming soon!)
Google will show less information in the search results on mobile than on a desktop. Your meta descriptions and your titles will be truncated if you made them too long. Thinks about that when you optimize your posts and pages. You lose several characters when optimizing your meta descriptions and titles for mobile. In Yoast SEO’s snippet editor, you can switch between a mobile and desktop preview. This way, you can see how the differences between the two and pick a perfect middle ground.
When working on your content, you should take the next biggest thing into account: voice search. Yes, it’s been around for a while. But with the advent of Apple’s Siri, Amazon’s Alexa and Google’s nameless Home assistant, things are moving fast right now. More and more people are using their voice to perform actions on the web, and your content has to provide answers. If done correctly, you might kill two birds with one stone: you’ll not only respond to questions mobile users have, but it might also lead to so-called featured snippets or answer boxes on desktop searches.
To prepare for voice search, you need to take a good look at your current content. Ask yourself, does it answer any question a user might have? If not, change it. Find out which questions people use to find your content and optimize for that. Use Google’s autofill or tools like Answer the Public to find alternative questions to answer.
Structured data is hot. By adding structured data in the form of Schema.org to your site, you can open a line of communication with search engines. Structured data makes it clear for search engines what all the different elements on your site mean. If done correctly, search engines can use this data to give you highlighted search results, known as rich results or rich snippets. This way, your site immediately stands out from the crowd, and that might lead to a higher click-through rate.
Structured data forms the basis for many new ways of presenting search results. The rich results we used to know as rich cards, for instance, use data you can add to your mobile site. The result is a snippet that is mobile-optimized and very enticing to click. Structured data is one of the most important topics you have to read up on. Follow our structured data course if you need an easy way to add structured data to your mobile site.
This ultimate guide to mobile SEO gives a lot of pointers to improve the performance of your mobile site. Mobile SEO should always be a work in progress because there are always new things to improve. Also, technologies arrive or get discarded. The world is always changing, and you have to keep up. If you do, the rewards can be great. So, what are you waiting for? Get your smartphone, check your site in a mobile browser and find and fix those issues. Use this mobile SEO guide well, because 2018 is going to be an important year! This is the time to take action because if you don’t, you might miss out in the new year.
On any given day, most of our email inboxes are flooded with a barrage of automated email newsletters that do little else besides giving us another task to do on our commutes to work — namely, marking them all as unread without reading, or unsubscribing altogether.
But every now and then, we get a newsletter that’s so good, not only do we read it, but we click it, share it, and recommend it to our friends.
Exceptional email marketing campaigns need to be cleverly written to attract attention in busy inboxes. Marketing emails also need to be personalized, filled with interesting graphics, and designed for desktop and mobile devices. And above all, emails must contain a meaningful call-to-action. After all, if brands are taking up subscribers’ time — and inbox space — with another email, every message must have a point to it.
You probably receive enough emails as it is, and it’s tough to know which newsletters are worth subscribing to, so we’ve curated a list of some of our favorite examples. Read on to discover some great email campaign examples and what makes them great — or just skip ahead to the brands you already know and love.
10) InVision App
11) Warby Parker
12) Cook Smarts
14) Paperless Post
When people talk about email marketing, lots of them forget to mention transactional emails. These are the automated emails you get in your inbox after taking a certain action on a website. This could be anything from filling out a form, to purchasing a product, to updating you on the progress of your order. Often, these are plain text emails that marketers set and forget.
Well, charity: water took an alternate route. Once someone donates to a charity: water project, her money takes a long journey. Most charities don’t tell you about that journey at all — charity: water uses automated emails to show donors how their money is making an impact over time. With the project timeline and accompanying table, you don’t even really need to read the email — you know immediately where you are in the whole process so you can move onto other things in your inbox.
I already have a soft spot for BuzzFeed content (“21 Puppies so Cute You Will Literally Gasp and Then Probably Cry,” anyone?), but that isn’t the only reason I fell in love with its emails.
First of all, BuzzFeed has awesome subject lines and preview text. They are always short and punchy — which fits in perfectly with the rest of BuzzFeed’s content. I especially love how the preview text will accompany the subject line. For example, if the subject line is a question, the preview text is the answer. Or if the subject line is a command (like the one below), the preview text seems like the next logical thought right after it:
Once you open up an email from BuzzFeed, the copy is equally awesome. Just take a look at that glorious alt text action happening where the images should be. The email still conveys what it is supposed to convey — and looks great — whether you use an image or not. That’s definitely something to admire.
The beauty of Uber‘s emails is in their simplicity. Email subscribers are alerted to deals and promotions with emails like the one you see below. We love how brief the initial description is, paired with a very clear call-to-action — which is perfect for subscribers who are quickly skimming the email. For the people who want to learn more, these are followed by a more detailed (but still pleasingly simple), step-by-step explanation of how the deal works.
We also love how consistent the design of Uber’s emails is with its brand. Like its app, website, social media photos, and other parts of the visual branding, the emails are represented by bright colors and geometric patterns. All of its communications and marketing assets tell the brand’s story — and brand consistency is one tactic Uber’s nailed in order to gain brand loyalty.
Check out the clever copywriting and email design at work in this example:
We love TheSkimm’s daily newsletter — especially its clean design and its short, punchy paragraphs. But newsletters aren’t TheSkimm’s only strength when it comes to email. Check out its subscriber engagement email below, which rewarded fellow marketer Ginny Mineo for being subscribed for two years.
Emails triggered by milestones, like anniversaries and birthdays, are fun to get — who doesn’t like to celebrate a special occasion? The beauty of anniversary emails, in particular, is that they don’t require subscribers to input any extra data, and they can work for a variety of senders. Plus, the timeframe can be modified based on the business model.
Here, the folks at TheSkimm took it a step further by asking Mineo if she’d like to earn the title of brand ambassador as a loyal subscriber — which would require her to share the link with ten friends, of course.
Think you know all about the people who are reading your marketing emails? How much of what you “know” about them is based on assumptions? The strongest buyer personas are based on insights you gather from your actual readership, through surveys, interviews, and so on, in addition to the market research. That’s exactly what Matt Becker of Mom and Dad Money does — and he does it very, very well.
Here’s an example of an email I once received from this brand. Design-wise, it’s nothing special — but that’s the point. It reads just like an email from a friend or colleague asking for a quick favor.
Not only was this initial email great, but his response to my answers was even better: Within a few days of responding to the questionnaire, I received a long and detailed personal email from Matt thanking me for filling out the questionnaire and offering a ton of helpful advice and links to resources specifically catered to my answers. I was very impressed by his business acumen, communication skills, and obvious dedication to his readers.
Some of the best emails out there pair super simple design with brief, clever copy. When it comes down to it, my daily emails from Poncho — which sends me customizable weather forecasts each morning — takes the cake. They’re colorful, use delightful images and GIFs, and are very easy to scan. The copy is brief but clever with some great puns, and it aligns perfectly with the brand. Check out the copy near the bottom asking to “hang out outside of email.” Hats off to Poncho for using design to better communicate its message.
The subject line of this email from beauty product subscription service Birchbox got my colleague Pam Vaughan clicking. It read: “We Forgot Something in Your February Box!” Of course, if you read the email copy below, Birchbox didn’t actually forget to put that discount code in her box — but it was certainly a clever way to get her attention.
As it turned out, the discount code was actually a bonus promo for Rent the Runway, a dress rental company that likely fits the interest profile of most Birchbox customers — which certainly didn’t disappoint. That’s a great co-marketing partnership right there.
I’ve gotta say, I’m a sucker for GIFs. They’re easy to consume, they catch your eye, and they have an emotional impact — like the fun GIF in one of Postmates‘ emails that’s not only delightful to watch, but also makes you crave some delicious Chipotle.
You too can use animated GIFs in your marketing to show a fun header, to draw people’s eyes to a certain part of the email, or to display your products and services in action.
You might think it’d be hard to love an email from a company whose product you haven’t been using. But Dropbox found a way to make its “come back to us!” email cute and funny, thanks to a pair of whimsical cartoons and an emoticon.
Plus, the email was kept short and sweet, to emphasize the message that Dropox didn’t want to intrude — it just wants to remind the recipient that the brand exists, and why it could be helpful. When sending these types of email, you might include an incentive for recipients to come back to using your service, like a limited-time coupon.
Every week, the folks at InVision send a roundup of their best blog content, their favorite design links from the week, and a new opportunity to win a free t-shirt. (Seriously. They give away a new design every week.) They also sometimes have fun survey questions where they crowdsource for their blog. This week’s, for example, asked subscribers what they would do if the internet didn’t exist.
Not only is InVision’s newsletter a great mix of content, but I also love the nice balance between images and text, making it really easy to read and mobile-friendly — which is especially important, because its newsletters are so long. (Below is just an excerpt, but you can read through the full email here.) We like the clever copy on the call-to-action buttons, too.
What goes better with a new prescription than a new pair of glasses? The folks at Warby Parker made that connection very clear in their email to a friend of mine back in 2014. It’s an older email, but it’s such a good example of personalized email marketing that I had to include it in here.
The subject line was: “Uh-oh, your prescription is expiring.” What a clever email trigger. And you’ve gotta love the reminder that your prescription needs updating.
Speaking of which, check out the clever co-marketing at the bottom of the email: If you don’t know where to go to renew your subscription, the information for an optometrist is right in the email. Now there’s no excuse not to shop for new glasses!
I’ve been a huge fan of Cook Smarts‘ “Weekly Eats” newsletter for a while. The company sends yummy recipes in the form of a meal plan to my inbox every week. But I didn’t just include it because of its delicious recipes — I’m truly a fan of its emails. I especially love the layout: Each email features three distinct sections (one for the menu, one for kitchen how-to’s, and one for the tips). That means you don’t have to go hunting to find the most interesting part of its blog posts — you know exactly where to look after an email or two.
I also love Cook Smarts’ “Forward to a Friend” call-to-action in the top-right of the email. Emails are super shareable over — you guessed it — email, so you should also think about reminding your subscribers to forward your emails to friends, family, or coworkers.
“Saying goodbye is never easy to do… So, we thought we’d give you a chance to rethink things”. That was the subject of this automated unsubscribe email from HireVue. We love the simple, guilt-free messaging here, from the funny header images to the great call-to-action button copy.
Not only are the design and copy here top-notch, but we applaud the folks at HireVue for sending automated unsubscribe emails in the first place. It’s smart to purge your subscriber lists of folks who aren’t opening your email lists, because low open rates can seriously hurt email deliverability.
When you think of “holiday email marketing,” your mind might jump straight to Christmas, but there are other holidays sprinkled throughout the rest of the year that you can create campaigns around. (Download these email marketing planning templates to keep yourself organized throughout the year.)
Take the email below from Paperless Post, for example. I love the header of this email: It provides a clear call-to-action that includes a sense of urgency. Then, the subheader asks a question that forces recipients to think to themselves, “Wait, when is Mother’s Day again? Did I buy Mom a card?” Below this copy, the simple grid design is both easy to scan and quite visually appealing. Each card picture is a CTA in and of itself — click on any one of them, and you’ll be taken to a purchase page.
As humans, we tend to crave personalized experiences. So when emails appear to be created especially for you, you feel special — you’re not just getting what everyone else is getting. You might even feel like the company sending you the email knows you in some way, and that it cares about your preferences and making you happy.
That’s why I love on-demand podcast/radio show app Stitcher‘s “Recommended For You” emails. I tend to listen to episodes from the same podcast instead of branching out to new ones. But Stitcher wants me to discover (and subscribe to) all the other awesome content it has — and I probably wouldn’t without this encouragement.
I think this email also makes quite a brilliant use of responsive design. The colors are bright, and it’s not too hard to scroll and click — notice the CTAs are large enough for me to hit with my thumbs. Also, the mobile email actually has features that make sense for recipients who are on their mobile device. Check out the CTA at the bottom of the email, for example: The “Open Stitcher Radio” button prompts the app to open on your phone.
These are just some of our favorite emails. Don’t just follow best practice when it comes to your marketing emails. Every email you send from your work email address also can be optimized to convert. Try out our free email signature generator now, and check out some more of our favorite HubSpot marketing email examples.
Editor’s note: This post was originally published in October 2013 and has since been updated for accuracy and comprehensiveness.
May’s talk on #modernwaystogrowanagency came from Dave Parkinson – a 26 year veteran of Nissan and digital – from IT Manager to EMEA Head of Digital. From managing a digital transformation to initiating the social media plan (and launching the Qashqai on the way) Dave knows the brand person’s world. So what are they really thinking at pitch time?
Since the word ‘digital’ crept into marketers vocabulary the gap between doing a digital project and actually becoming a digital business started to form, and brands and agencies have debated how business strategy can and should link to digital plans. From inside and outside a brand it can be difficult to understand what the appetite and indeed capacity to be a fast paced digital business is. Ask yourself this, if your favourite retailer is so fast moving and digitally nimble – why don’t they have contactless payment in their shops yet?
Here are Dave’s key insights into how a brand person judges your pitch:
So Dave, we’ve considered all that – what are your top tips for falling at the final hurdle, or getting this project over the line:
Understand and remove the barriers to buying and your brand person will buy.